]> http://www.llrx.com/taxonomy/term/1119/0 Reference &amp; Instructional Services Librarian, Law Library, University of Wisconsin - Madison en http://www.llrx.com/features/generationgap.htm <strong>Genevieve Zook's</strong> forthright, insightful and timely commentary addresses the challenges of balancing the push for gadgets and applications with the concepts of direct customer contact and value added services. Legal Research Features Gadgets Law Firm Marketing Zook, Genevieve Mon, 27 Aug 2007 12:35:04 -0800