Web Critic - Getting a Grip on the Web: SurfWax Legal Researcher
By Kathy Biehl, Published on August 1, 2002
Whether you've tried out SurfWax yet or not, it may well be worth your
time to test drive the company's new service for the legal field,
SurfWax Legal Researcher. Launched in
June 2002, the refocused tool continues the strengths of the general
research product -- targeted meta-searching, result previewing and
research storage/sharing capabilities -- with a few twists and an
efficiency-minded enhancement or two. (For a full-blown refresher on the
SurfWax approach, see my December 2001 review,
SurfWax: A Surfing
Tool With Real Research Potential.)
SurfWax Legal Researcher facilitates customized meta-searching, but not in
the same way as the original version. Instead of permitting the user to
select and save sets of engines, databases and other resources through
which a search will be run, SurfWax LR has you access predefined search
sets in as few as two clicks. LR has divvied up its main resources (about
the nature of which in a paragraph or two) into 10 topics, each of which
contains multiple subtopics. The main topics roughly comprise the universe
of legal queries (Education, Federal Courts, International Law, News,
Practice Areas, Practice/Procedure, Reference, US Code, US Government
Sites, and the Web, the last of which is for general inquiries). These
topics are the default starting points. It is possible, however, to switch
the default approach to a specific state -- at present, only California.
It will be joined, however, by 14 additional major states, according to
president and CEO Tom Holt.
Whether for the Main Topics or for California, the subtopics break each
category into narrowly defined areas, each of which represents a
preprogrammed search set of relevant resources. (California's split into
laws, court procedure, five levels of courts, legal associations, and
news.) For an idea of what SurfWax means by a particular subtopic (or to
view all the topics and subtopics at once), press the tiny link "View
TopicMap" that appears above the blue-shaded topic menu. Each hyperlinked
subtopic jumps to an explanation of varying degrees of helpfulness --
ranging from repeating the name of the subtopic (for example, Business
News is defined as …. Business News) to detailing the matters covered in
the subtopic (for example, spelling out that Employment Law covers ERISA,
employment, labor, employee benefits, harassment, disabilities, human
resources, and workers' compensation).
For each search, the user first selects a topic and subtopic. The
selection process is simple, though not entirely self-evident to the
first-time visitor. It is obvious that the topics are hyperlinked.
Clicking on one amounts to choosing it, and causes its subtopics to load
in the box labeled Search Sets (a development that should catch a
neophyte's attention because the frame will refresh). Press the arrow to
the right of the box to view the pull-down menu of subtopics; highlight
one to select it. When you enter a query and hit search, LR runs the terms
through the resources associated with your topic and subtopic selection.
Just what are those resources? In the case of the US Code, they are simply
the chapters and sections within each title (the titles themselves being
the subtopics) -- which, by the way, makes LR a handy place to retrieve
code sections on the fly (or the cheap). Each other subtopic has "hundreds
of thousands" of documents behind it, states Holt. These include the sorts
of academic and government sites that you would expect, search engines
such as FindLaw and Google, and -- in one of LR's most distinguishing
characteristics -- legal memoranda from 250 large law firm sites. These
are particularly abundant in the Practice Area subtopics, which cover some
50 discrete subjects, nearly a dozen more than in the FindLaw index.
As a basis of comparison I ran several equivalent queries through LR and
through FindLaw. I say "equivalent" because I found it challenging to
craft a query at FindLaw that approached the specificity possible at LR.
For example, I tried the terms "patent trademark" in the European Law
subtopic of International at LR; my best guess at FindLaw was selecting
Legal Web Sites from the search engine pull-down menu and entering "patent
trademark European law." My sample searches turned up a completely
different tenor of information at the two sites. For the "patent
trademark" search, for example, LR generated 66 results, which ranged from
articles at a UK site called The Lawyer News to attorney listings at a
Denver firm to a host of index entries from FindLaw. FindLaw had more than
10 pages of results from the USPTO, US law school libraries, and some
foreign law firms, heavy on referencing the European Patent Office. I
surfed three pages into the results and found no duplications with any of
the non-FindLaw results from SurfWax. Running the phrase "insider trading"
through the Legal News sections of the two sites was also revealing. LR
picked up LLRX Newsstand, legal websites, Law.com, and news briefs on
sites of firms such as Arent, Fox, while FindLaw generated only headlines
from its own Associated Press news feed.
As with the original SurfWax, LR permits previewing search results without
loading the referenced page. Pressing a magnifying glass next to a result
generates a SiteSnap in the right frame of the page (the results remain in
the left frame). The SiteSnap discloses the length of the page, summarizes
its key points, extracts focus words that flesh out the page's contents,
and makes it possible to view focus words in context.
LR also offers a twist on analyzing results, an enhancement called
Facilitator. It appears in hyperlinked fine print (in a parenthetical,
even) at the top of the search results, and it opens the full text of all
the documents in the results, one after the other, in one, newly launched
browser window. One more step makes the best use of the Facilitator
feature. The SuperSnap function (available at the top of the left frame)
pulls the key points out of each document and generates a synopsis. In
each synopsis, keywords from the query are highlighted in yellow, as if
tagged with a marker. To my thinking, Facilitator is a quick way to
determine whether your query is hitting the mark, or whether it needs
refining. Without selecting SuperSnap, the documents form one enormous
page, which you can either scroll through to spot the highlighted keywords
or navigate by using the hyperlinked document index that appears in the
left frame.
The Facilitator feature also appears in LR's InfoCubby, which otherwise
has the same document storage and sharing capabilities as in the initial
product. Here the Facilitator is represented by a red Sigma next to the
name of a folder you have set up. Clicking the Sigma opens a new browser
window containing all of that folder's documents, on one page, with a
hyperlinked index of the contents. A simple search tool will highlight
specified terms throughout the documents, or you use SuperSnap to generate
synopses based on terms you enter.
A further enhancement of the InfoCubby function now allows users to upload
and store files in a variety of formats (such as HTML, PDF, Word, Excel,
and multimedia).
The pricing of SurfWax LR is higher than the original product, but still
within reason. An individual license is $150 a year, while multi-user
licenses begin at $200 a month, with a one-time set-up fee. A 15-day free
trial is available. It's worth the gamble.
ã Kathy Biehl 200
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