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Extras - Emergency! Computer Tips to Help You When IT is Not Available!

By Barbara Fullerton, Brian Neale and Roger V. Skalbeck, Published on August 14, 2002

Barbara Fullerton, Manager of Library Services Locke Liddell & Sapp LLP

Brian Neale, IT Manager, Mayer Brown Rowe & Maw

Roger V. Skalbeck, Technology Services Librarian, George Mason School of Law


At work our computers have become our best friends; we cannot exist without them. Hardware and a variety of software applications aid users in keeping track of current data, opening gateways to online databases, and creating new ways to deliver information. As a technology generation we are becoming experts in the field of electronic information, and it is frustrating when we cannot grasp the inner mechanisms of our computers so we can diagnose minor problems when the computers are “sick.” These aggravations can include software and hardware difficulties.

Our seminar presentation for the annual American Association of Law Libraries in July introduced a variety of simple problems and solutions to users so that they might gain a basic understanding of their computer and how it works. The propose of the seminar was to help the average user learn how to take the frustration out of waiting for IT to return their phone calls or email “help” messages. The PowerPoint presentation includes new information concerning Windows 98, Windows 2000, Windows NT and Windows XP (Sorry Mac users!).

Go directly to the PowerPoint presentation


Bibliography

General Computer Tips
Computer Tips
http://www.ctips.com/

Computer Tips & Techniques Newsletter
http://www.worldstart.com/comptips.htm

Microsoft
http://www.microsoft.com/technet/default.asp

Microsoft Windows 98
http://www.microsoft.com/windows98/usingwindows/maintaining/tips/beginner/1beginner_list.asp

Microsoft Windows 2000
http://www.microsoft.com/windows2000/support/troubleshooters/default.asp

Annoyances
http://www.annoyances.org/

PCTech Guide
http://www.pctechguide.com/
 
ZDNET
http://www.zdnet.com/

Virus Information
Symantec
http://securityresponse.symantec.com/

Trendmicro
http://www.trendmicro.com/vinfo/