Presentations
The Virtual Library: Sources, Services and Trends - Holly M. Riccio (Powerpoint)
The Virtual Library: Future Trends - Cindy L. Chick (Powerpoint)
The Virtual Library in the Law Firm: Expectations and Realities - Deborah Schwarz
Handouts
Conferencing Solutions for Desktop Training
The Virtual Library: Past, Present and Future: A Selective Bibliography, Compiled by Holly M. Riccio,
Links - Virtual Reference
August 2001
General Web Sites
Live On-line reference systems
LiveRef (sm) A Registry of Real-Time Digital Reference Services
Discussion Group: Yahoo! Groups livereference
Products
Articles
The Distributed Librarian: Live, Online, Real-Time Reference American Libraries, Nov. 2000
Information Today: April 2001, "Providing Virtual Reference Service"
