Barbara Fullerton, Manager of Library Services Locke Liddell & Sapp LLP
Brian Neale, IT Manager, Mayer Brown Rowe & Maw
Roger V. Skalbeck, Technology Services Librarian, George Mason School of Law
At work our computers have become our best friends; we cannot exist without them. Hardware and a variety of software applications aid users in keeping track of current data, opening gateways to online databases, and creating new ways to deliver information. As a technology generation we are becoming experts in the field of electronic information, and it is frustrating when we cannot grasp the inner mechanisms of our computers so we can diagnose minor problems when the computers are “sick.” These aggravations can include software and hardware difficulties.
Our seminar presentation for the annual American Association of Law Libraries in July introduced a variety of simple problems and solutions to users so that they might gain a basic understanding of their computer and how it works. The propose of the seminar was to help the average user learn how to take the frustration out of waiting for IT to return their phone calls or email “help” messages. The PowerPoint presentation includes new information concerning Windows 98, Windows 2000, Windows NT and Windows XP (Sorry Mac users!).
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