Alan Rothman, expert knowledge manager, content strategist and project manager, discusses valuable lessons learned throughout his education that he continues to practice today. Specifically, the importance of hand written notes and hand editing electronically prepared documents remains a key component of knowledge retention, organization, and connecting critical information to projects, plans, coordinating work assignments, and delivering work product to customers. Maintaining and improving cognitive skills through handwriting is well documented, and Rothman discusses the multiple ways that writing plays an integral role at work, at home, in education, and in personal development.
In Part 3 of Lorette Weldon’s series she discusses the virtual assistant she created to review with clients the search methods that were covered in face to face customer interactions. Weldon emphasizes that this methodology creates and maintains transparency, enhancing learning and sustaining relationships. Links to Part 1 and Part 2.