Author archives

Hana Lee Goldin holds an MLIS from Rutgers University and serves as Director of People and Culture at IRON Creative, where she leads AI integration across teams. She writes Card Catalog, a Substack newsletter teaching AI literacy through the lens of library science. You can find her at Card Catalog for Life and connect with her on LinkedIn.

How to Spot AI Hallucinations Like a Reference Librarian

Hana Lee Goldin is a expert “human” pathfinder who shares her extensive knowledge with an expanding cadre of people seeking to adopt AI in all facets of work and life. In her article, Goldin deftly illuminates one of the major risks of ChatGPT. Goldin say it doesn’t lie, exactly. It patterns matches. When you ask for a “cited article about remote work productivity,” it knows what citations look like. Author name, year, compelling title, respectable journal. It assembles these patterns into something that feels right. Like a dream where everything makes sense until you wake up.

Subjects: AI, Education, KM, Legal Research, Libraries & Librarians, Technology Trends

How to Spot AI Hallucinations Like a Reference Librarian

AI has flooded the zone, overwhelming one on one human knowledge sharing. In this article Hana Lee Goldin returns the focus to the art of the reference interview. When someone has a research or information based request, librarians are trained to figure out what they actually seek and require. The first question asked most often does not encompass the scope of the information sought. Good reference librarians ask follow-up questions. This skill translates directly to AI. The better you understand what you’re actually looking for before you prompt, the better your results.

Subjects: AI, KM, Law Librarians, Libraries & Librarians, Search Strategies, Technology Trends