It is helpful to classify documents or other content items to make them easier to find later. Searching the full text alone can retrieve inaccurate results or miss appropriate documents containing different words from the words entered into a search box. A document or content management system may include features for tagging, keywords, categories, indexing, etc. Taxonomist Heather Hedden identifies the difference between these elements to facilitate the implementation of more effective knowledge and content management.
Taxonomist Heather Hedden compares and contrasts the work of creating a taxonomy to that of creating a knowledge model, which also involve inputs of people and content, but where more emphasis is on stakeholder/user input. As Hedden says, “content contains information, but people contain knowledge, so knowledge modeling requires the input of various people, with the input gathered in a comprehensive and systematic way.” This article clearly identifies more facets of the role of knowledge management within organizations in many sectors.