The expanding role of technology in the law firm business model
The premise of this article by COO and legal technologist Kenneth Jones is that individual capabilities and excellence (either legal or technical) standing alone are not enough to ensure long-term, sustainable success. No superstar technologist or lawyer is equipped to do it all, as there are too many specialties and functional roles which need to be filled. Rather, a better approach is to construct team-based, cross-functional units that offer greater operational efficiency while building in layers of redundancy that reduce the potential for surprises, errors, or disruption. This comprehensive and actionable guide validates deploying the cross-functional team approach across the enterprise.