In over 30 years of working with law firms on improving productivity and profitability Heather Gray-Grant has seen countless marketplace surveys on the incredible value of client feedback mechanisms. In many instances it’s been labelled as one of the fastest and most effective ways to boost firm revenue. So, you’d think that law firms would be all over this business practice as a standard operating procedure. But…not so much. Gray-Grant discusses how to effectively execute client surveys and audits that will benefit firms as well as customers.
Employees are feeling burned over broken work-from-home promises and corporate culture ‘BS’ as employers try to bring them back to the office
As vaccinations and relaxed health guidelines make returning to the office a reality for more companies, there seems to be a disconnect between managers and their workers over remote work. A good example of this is a recent op-ed written by the CEO of a Washington, D.C., magazine that suggested workers could lose benefits like health care if they insist on continuing to work remotely as the COVID-19 pandemic recedes. The staff reacted by refusing to publish for a day. While the CEO later apologized, she isn’t alone in appearing to bungle the transition back to the office after over a year in which tens of millions of employees were forced to work from home. A recent survey of full-time corporate or government employees found that two-thirds say their employers either have not communicated a post-pandemic office strategy or have only vaguely done so. As workforce scholars, Kimberly Merriman, David Greenway and Tamara Montag-Smith are interested in teasing out how workers are dealing with this situation. Their recent research found that this failure to communicate clearly is hurting morale, culture and retention.
Nicole L. Black’s third article in a series discusses the value of an expansive new report from the ABA, Practicing Law in the Pandemic and Moving Forward: Results and Best Practices from a Nationwide Survey of the Legal Profession. The results cover a broad overview of topics ranging from the impact of the pandemic on the legal profession to post-pandemic expectations and recommendations for both legal employers and individual lawyers.
Full-time remote work may continue to be with us for some time. Nicole L. Black discusses approaches that forward thinking law firm leaders can use to take advantage of this opportunity and fine tune their management skills for both in-office or remote teams.
Jerry Lawson is a lawyer, speaker, author, advisor and leader in the field of legal technology. If you are looking to get better results from your organization, whether a law firm or other legal organization, Lawson believes you can’t do better than letting Dennis Kennedy’s recent book be your guide.
Knowledge sharing, social media and knowledge management expert V. Mary Abraham shares her readout and impressions of this timely and impactful keynote presented by Marco Iansiti, Harvard Business School Professor of Business Administration, and Coauthor of Competing in the Age of AI. Abraham’s insights encompass how the pandemic is accelerating enormous changes. Within 5-10 years, every organization will be run differently. Those who invest in digital transformation will do just fine. Those who do implement tangible change not will be left behind.
As the COVID-19 pandemic continues to surge in various parts of the country, you’re no doubt facing uncertainties on how and when to reopen your law firm. You’re also likely wondering about the future of your law firm and its book of business. One way to directly address these concerns is to prioritize preparing your firm for whatever may come. Whether it’s a pandemic or economic downturn, pre-emptive protocols and a strong technology foundation will help you maintain business continuity in the event of future disruption. Is your firm ready? If not, there’s no better time to ensure that you’re protected, and this free webinar and accompanying transcript by Nicole L. Black are excellent resources to help you mitigate an over abundance of challenges.
On an individual level, lawyers and legal professionals are experiencing a mix of productivity challenges in a new and potentially permanently changed legal landscape. Martin Cogburn discusses the top productivity challenges individuals are facing, the tools they’re adopting, and their thoughts on the long term effects of COVID-19 on the legal industry.
After months of business closures, many states are beginning to slowly allow more essential businesses to open their doors. In most states, law firms will be among the first wave of businesses that are permitted to resume providing services to the public. This is a welcome development for lawyers, but one that comes hand in hand with uncertainty. After all, resuming business in the midst of a pandemic is uncharted territory, and opening your firm doesn’t mean you’ll be returning to business as usual. Attorney Nicole L. Black identifies the host of issues that must be considered when re-opening, not the least of which is to ensure that the health of both law firm employees and clients is protected.
Nicole L. Black addresses the issue of how and when solo and small law firms can take advantage of newly enacted relief loans. Black identifies how to choose to apply for Paycheck Protection Plan loans and the Economic Injury Disaster Loan (EIDL) Emergency Advance that make the most sense for your law firm, and options that will help you make the right choices for the future of your business.