In Part 3 of Lorette Weldon’s series she discusses the virtual assistant she created to review with clients the search methods that were covered in face to face customer interactions. Weldon emphasizes that this methodology creates and maintains transparency, enhancing learning and sustaining relationships. Links to Part 1 and Part 2.
In Part 2 of Lorette Weldon’s series, she emphasizes that to promote information literacy you would have to practice what you preach. You must retain customer interaction information so that you may add to it in forthcoming interactions. Thus says Weldon, the patrons experience both familiarity and warmth when they return to the library because the librarian remembers who they are and what they had been looking for in previous visits.
The top six library issues – from the Amazon threat to the need for a national digital library endowment
Long time public library advocate David Rothman shares what he identifies as the Six Big Issues for libraries, and a related discussion about each. They are: 1. Whether public libraries will even exist half a century from now; 2. The urgent need for a national digital library endowment to help fund two separate but intertwined systems, one public and one academic; 3. America’s changing demographics. Can public libraries respond when both their hiring practices and book collections lag so badly in this respect?; 4. Copyright threats and opportunities; 5. Threats to patron confidentiality from governments, marketers and others; 6. Censorship and onerous porn-filter requirements.
Adobes laxness with e-book data shows the need for a library-controlled ecosystem for library e-books
David Rothman highlights the recent revelation of an Adobe e-book reader data collection privacy issue, and suggests this security vulnerability offers a key opportunity for libraries to collaborate with other organizations to diminish data breaches, increase reader privacy, and empower libraries as stakeholders in a new relationship with vendors and customers.
Attorney, journalist, author, legal tech expert, speaker and blogger Robert Ambrogi made a presentation recently at the fall meeting of the Law Librarians of New England and the Association of Boston Law Librarians. He addressed the pivotal ways in which law librarians remain critical contributors to the work product of law firms, professors and researchers in the academic arena, and change agents within the overall professional communities whose work places are increasingly dominated by Big Data, business intelligence and complex analytical tools.
Cell phone book clubs: A new way for libraries to promote literacy, technology, family and community
Young people are heavy users of cell phones, but most do not know they can read library e-books for free on their phones. In this cutting-edge essay, David Rothman tells how libraries could use “cell phone book clubs” to reach out both to young cell phone users and their families, including low-income people and members of racial and ethnic minorities. The clubs would not only foster literacy, but also leverage technology and strengthen the connections between families and communities.
David Rothman encourages Librarians and friends to think like Willie Sutton, who supposedly said he robbed banks because “That’s where the money is.” Rothman is quick to say the quote in fact is iffy, but he wants us to focus on the logic behind supporting a national digital library endowment.
Gates Global Libraries Program is Winding Down: Time for a National Digital library Endowment to Fill the Vacuum
David Rothman informs us that out of several billion a year in grants from the Bill and Melinda Gates Foundation, just tens of millions go for public libraries in the U.S. and overseas. But as all funding is critical, the news that the foundation is phasing out the Global Libraries program over the next three-five years brings libraries full circle, in search of new mentors and significant financial support.
The International Privacy Law Library on WorldLII has been expanded. The Library’s 32 databases include about 3,600 decisions of 13 privacy and data protection authorities, from New Zealand, Ireland, the United Kingdom, Hong Kong, Australia, Korea, Macau, Mauritius, the United States and the European Union.
David Rothman cautions that the rage is to compare everything in creation to a business. But he urges us to be careful when doing so with America’s public libraries. They are civic and service institutions, not profit-making corporations. A major caveat! Public libraries need to serve everyone, especially the poor, a distinct and resonate differentiation with the market paradigm. Still, in in a library context, Rothman was intrigued when President Obama once again singled out Costco for its success. There are lessons to be learned here.