In Part 3 of Lorette Weldon’s series she discusses the virtual assistant she created to review with clients the search methods that were covered in face to face customer interactions. Weldon emphasizes that this methodology creates and maintains transparency, enhancing learning and sustaining relationships. Links to Part 1 and Part 2.
In Part 2 of Lorette Weldon’s series, she emphasizes that to promote information literacy you would have to practice what you preach. You must retain customer interaction information so that you may add to it in forthcoming interactions. Thus says Weldon, the patrons experience both familiarity and warmth when they return to the library because the librarian remembers who they are and what they had been looking for in previous visits.
Marcus P. Zillman’s new guide focuses on a comprehensive, reliable and actionable group of the most current resources for knowledge discovery available on the Web. The sources that Zillman highlights range from academe to non-profits, advocacy groups and the corporate sector. This guide covers topics that include: Data Mining, Web Mining, Knowledge Discovery, Data Analysis, Data Management, Big Data, Open Source and Curation, and P2P knowledge management.
Access to government information is important in the daily lives of the people of the United States. During the shutdown of the federal government, paper and digital versions of government publications are either not available at all or the web sites are not being updated. Bernadine Abbott Hoduski has documented the specific impact shared by Librarians around the nation who report that they are unable to help patrons find the information they need to do research, write articles for journals and newspapers, prepare class assignments, find laws and regulations relevant to the conduct of their businesses, find information needed to file law suits, complete mortgage applications, access weather information, do historical and genealogical research, and contact government officials through agency web sites. Professors teaching future librarians, teachers, geographers, scientists, and other user communities, are unable to access web sites needed for their classes.
Introducing the Central Library of the General Secretariat of the Council of the European Union and of the European Council
Carlo Marzocchi Head of Sector, Library & Information Service shared this announcement on the resources of Central Library Council of the European Union. The Council of the European Union is the European Union institution where the Member States’ ministers responsible for specific areas (e.g. finance, health, education) meet to discuss issues of common concern within their countries. The European Council consists of the Heads of State, or Government, of the Member States, together with the President of the Council and the President of the Commission. The European Council provides the Union with the necessary impetus for its development and defines its general political directions and priorities. It does not exercise legislative functions. The administrative support to both institutions is ensured by the General Secretariat of the Council or GSC. The Central Library holds over 100,000 monographs and EU publications. Newspapers and periodicals from EU Member States are available in the reading room. The Official Journal of the European Communities is available on paper, on microfiche (until 1997), on CD-ROM (from 1998 on) and via internet.
Friends of Quinn and LD OnLine: Two good Web sites illustrate need for separate national digital library systems – public and academic
David H. Rothman highlights how two Web sites on learning disabilities demonstrate the need for separate but tightly intertwined national digital library systems – one system public, one academic. Collaborating with an academic system, a national digital public system could work with local library sites and public partners at different levels to provide the most trustworthy information available to all patrons.
Using tablet computers, e-libraries, and family literacy initiatives to encourage young children to read
David H. Rothman continues to articulate and comprehensively document the case that a public national digital library system should serve people of all income levels and all ages, centenarians included. In this article he focuses on how books for young, disadvantaged children are one area where it could make a special difference, and how better-off families would benefit along the way.
Bonnie Shucha explores the pros and cons of real-time communication, explains how real-time communication works in a library setting, and introduces two free, easy-to-use applications for virtual reference.
Jan Bissett and Margi Heinen address the learning opportunities that arise when a research assignment involves unfamiliar issues or areas.
LLRX welcomes the return of intrepid research and reference experts Jan Bissett and Margi Heinen, whose suggestions in this column focus on efficient communications, establishing and maintaining productive professional relationships and as always, providing effective, comprehensive services.