Nancy Dixon, a leader in the field of Knowledge Management, has been thinking about and studying what makes conversations work, and she has created a chart as a way to organize her thinking. She shares it to provide both an actionable guide to use with customers and colleagues, as well as to encourage conversation and additional thoughts.
Amanda L. Brown, Esq., Legal Technology Consultant, Louisiana Legal Aid Navigator Project, Louisiana Bar Foundation – shares her experience on how using technology is an effective way to bridge the justice gap, and supports this position by demonstrating how data-driven decisions are used to help shine a light on where the needs are to ensure that efforts are then appropriately channeled from the start.
Global Industry Analyst Josh Bersin addresses critical employee workplace analysis validating people skills as highly rated employer HR and talent requirements. In professions for whom continuous delivery of outstanding customer services using collaborative and dynamic team efforts is the norm, Bersin’s data driven analysis is a benchmark to expand upon organizational mission, vision and values.
Small and midsize law firms are benefiting from a range of agile, expert, value added services increasingly provided by Library team members in collaboration with firm colleagues in Conflicts, Finance and Marketing. Diana Koppang articulates the strategic impact of this multifaceted linchpin work product.
Stacy Nykorchuk’s article documents significant facets of determining organizational knowledge strategies, creating the appropriate architecture for the content, managing content creation by subject matter experts, aligning systems with objectives, understanding user, stakeholder and client feedback, and acknowledging associated risk based on work product.
Legal marketing and business development expert Eric Dewey defines a new term for a multifaceted expert work product and deliverable that librarians are uniquely positioned to develop, implement and manage in a critical leadership role for customers.
Author, professor, editor Bruce Rosenstein highlights his 10 Elements of the Future based on his many years of study of Peter Drucker’s work. These elements are an actionable resource for proactively and positively engaging with the multifaceted challenges and opportunities we are encountering in our work places and personal lives.
Greg Lambert Chief Knowledge Services Officer at Jackson Walker, LLP in Houston calls out the proactive, expertise, and tangible roles law library leaders must undertake in light of changes in organizational roles, including outsourcing.
The Next Librarian of Congress – What to do about the Internet Archive and Google Books scanning project?
David Rothman offers his insights and perspective on the work and challenges that await the next Librarian of Congress. He calls for an individual who is not only steeped in the requisite expertise of research, technology, learning, teaching and freedom of information, but in following with a cause he has long championed he states “we need someone with “a love of reading—including the e-book variety.”
Alan Rothman provides much needed insight and perspective regarding the role of employee performance and productivity metrics, big data, and identifying future leaders within an organization. Although HR professionals and software applications have been engaged to deliver results that yield this knowledge, both are lacking in effectively leveraging and delivering processes to drive future success.